If you purchase products that are on PRE-ORDER status, your order will be shipped as soon as we receive them with the same terms as the IN STOCK products. All the products will be sent at the same time, so if you order IN STOCK and PRE-ORDER products, your order will ship once we have received everything for your order's completion. If you want to receive IN STOCK products sooner, we recommend that you place them in a separate order to avoid extra delays. Your credit card will not be charged before the pre-order products are shipped, if any in your order.

 

All pre-order products are price guarantee. If WIIXPLAY decides that the price is lower by the release date on any pre-oder products you purchased, you'll pay the lower price. We do not guarantee the exact release date on any pre-order products.

 

 

How much does shipping cost?
 

 

According to your address, order and products, the shipping cost varies. Simply add the products you are willing to buy in your shopping cart and at the checkout process, the shipping charges will be displayed before you place the order. The shipping price is given by our carrier according to your specific needs.

 

 

Where do you ship to?
 

 

We ship only to Canadian addresses. Our warehouse is situated in Quebec, Canada. Delivery services may vary by carrier or location and may require pickup of products at a local postal outlet or distribution centre.

 

 

What are the different shipping methods?
 

 

We ship using:

Can you change your shipping information?
 

Yes, you can modify your information online prior to placing an order. Simply log in your account and edit your accounts information. However, if you placed an order and need to change your shipping address, please contact us by phone, call Customer Service at  1-888-722-9449

 

 

What is the shipping refund policy?

 

What is the return/refund policy?
 

 

When you receive your package, please examine it closely prior to opening the product's packaging. If you are not satisfied with your order, you may exchange or return your product at WIIXPLAY by contacting our Customer Service at ventes@wiixplay.ca within 30 days after reception of your order. If the packaging is un-opened, we will offer you an exchange or a refund for your product. You must return the product by mail after having your RMA number. The Return Merchandise Authorization (RMA) number will be given to you approximately 2 business days after having contacted us. Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you received it, un-opened. Shipping and handling (S&H) charges are non-refundable; however, we will refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.

 

Opened packaging products are not refundable. We will replace, by the same product, any defective product. You have 30 days, after receiving your order, to ask for a RMA number for defective products. If we determine that the product is defective, we will send you back a new product with no extra shipping charges.
 

 

 

How long do you have to wait for a refund or replacement?
 

 

If you qualify for a refund, you will receive it within 7 business days of when we receive and verify the product. If you purchased it using a credit card, the same card you used will be credited with the refund. As for the replacement product, you should receive it within 10 business days of when we receive the defective product.

 

 

What is the return/refund policy on bundle products?
 

 

The policy is almost the same, except for a few points. When you receive your package, please examine it closely prior to opening the products packaging. If you are not satisfied with your order, you may exchange or return your BUNDLE at WIIXPLAY by contacting our Customer Service at ventes@wiixplay.ca within 30 days after reception of your order. If the packaging is un-opened, we will offer you an exchange or a refund for your product. You must return the product by mail after having your RMA number. The Return Merchandise Authorization (RMA) number will be given to you approximately 2 business days after having contacted us. Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you received it, un-opened. Shipping and handling (S&H) charges are non-refundable; however, we will refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.

 

Opened packaging products are not refundable. We will replace, by the same product, any defective product from your BUNDLE. You have 30 days, after receiving your order, to ask for a RMA number for defective products. If we determine that the product is defective, we will send you back a new product with no shipping charges.
 

 

 

Can you cancel or modify your order?
 

 

You can always cancel or modify an order that has not started its shipping process. Pre-orders and backorders can easily be cancelled. Once an order has been processed, it's too late to cancel or modify. You will need to return the item, see the refund/return policy above.